Admission information

Akeso helpline 0861 435 787


The response to COVID-19 is continuously evolving as we learn new things about the virus. Akeso has ensured compliance to appropriate infection control measures in order to safeguard both staff as well as the clients who come into our facilities.

All persons who come into an Akeso facility:

  • Must have a protective mask on. This should be able to securely cover the mouth and nose without needing continuous adjusting.
  • Will find a screening desk at the entrance where temperature reading will be done, as well as completion of a questionnaire, to establish the likelihood of Covid-19 infection.
  • Will be provided with ample no-touch sanitization stations and access to bathrooms to wash their hands.

In-hospital admissions

  • All in-hospital patients wear surgical masks for improved infection prevention.
  • On a daily basis, brief Health Talks are held for in-patients to foster a containment and safety culture
  • Any in-patients who are at high-risk because of COVID-19, who require limitation of movement, can continue to receive therapy through tele-health platforms.
  • There are no visiting hours at this time.

Emergency referrals and all other admissions

Akeso mental health facilities accept clients both on professional and personal referrals, which means that in addition to accepting referrals from general practitioners, psychologists, and psychiatrists, we may also accept clients referred by their loved ones and even if you yourself request to be admitted.

Emergency admissions are accepted 24 hours a day for the general psychiatry programme and the dual diagnosis programme. Certain specialised programmes require assessments prior to an admission and therefore cannot accept after-hours admissions. In this case, please call the helpline or visit your nearest Emergency Department.

In the case of an admission, the Akeso mental health facility will provide a full psychiatric assessment and immediate therapeutic care. In the absence of a specific referral, the treating psychiatrist will be the doctor who is on call for the day.
Should you wish to enquire about an admission, please contact your nearest Akeso mental health facility.

Day admissions

Low-risk clients who require intensive mental health care may be eligible for day admissions to an Akeso facility, based on a psychiatrist recommendation. This means that an in-hospital mental health programme is followed, however, you would sleep at home instead of at the facility.

There are also various outpatient options available at the Akeso facilities.
Please contact your nearest Akeso facility to find out more about this.

What to expect on admission

At Akeso mental health facilities we believe wholeheartedly that no one should walk the road to mental health alone, and we take our role as your partner and professional healthcare provider incredibly seriously.

The reality is that no amount of professional help or personal care will enable you to walk this path if you aren’t actively committed to it. Treatment involves a willingness on your part to talk honestly and openly, to engage loved ones about tough and often complex issues, to challenge yourself and your beliefs, and to open your mind and your heart to change. You need courage, determination, and motivation - and only you can provide that.

Once you have taken the decision to commit to treatment, the healthcare professionals at Akeso will go out of their way to provide you with the best possible care along the way.

Admission is the first step, and involves an individual assessment during which you will be assigned both a psychiatrist and psychologist, who will work together throughout your stay at our facility to ensure that you embark upon the treatment plan that is best suited to your individual condition(s) and symptoms.

The initial assessment is conducted not only by the assigned psychiatrist and psychologist, but also by our specialist nursing staff to enable the formulation of a best-fit nursing care plan, medical doctors to assess current clinical needs, and a member of Akeso’s COPE programme to determine which therapy programme is most suitable for you for the duration of your stay at our mental health facility. The staff may also request blood samples for routine tests and screening.

Clients are expected to abide by the rules and protocols set in place by the Akeso facility.

For more information on admission and visiting hours, please contact the administration department at the relevant Akeso mental health facility. Otherwise, you are welcome to call our helpline on 0861 435 787.

What to bring with you on admission:

  • Medical aid card
  • Your ID
  • Main medical aid member’s ID
  • Comfortable and casual clothing. Bring every day wear that is appropriate for groups, relaxation and light exercise activities
  • Nightclothes, slippers, and dressing gown (for sleeping only)
  • Toiletries
  • A towel
  • A small padlock (or you can purchase one at the reception at certain facilities)
  • Money for the coffee shop
  • Someone to drop you off if possible
  • Please bring any medication you are currently using, most importantly chronic medication
  • Cell phone use (and other technology) is dependent on the specific Akeso facility and their rules – kindly confirm with the facility you are going to be admitted to

No alcohol (or items containing alcohol), illicit drugs, firearms or any other weapons, are allowed on Akeso premises.

We look forward to welcoming you to an Akeso facility and assisting you further. For more information, please contact your nearest facility, or call the helpline on 0861 435 787. You can also email for further assistance.