Mental health intervention unit

Medical crises are not always physical in nature. According to the South African Federation of Mental Health (SAFMH), approximately 20% of South Africans suffer from a psychiatric illness, making psychiatric disorders the third highest contributor to the local burden of disease, after HIV and other infectious diseases.

Despite this alarming statistic, there is a distinct lack of services catering to emergency psychiatric care – a glaring gap which Akeso hopes to help address through its mental health intervention unit and crisis helpline.

The trained crisis line specialists and counsellors will try to assist any person seeking guidance, advice, or information pertaining to our services. They are trained to contain and manage the immediate crisis, and arrange an appointment or the required admission if so required.

In the event of a mental health emergency requiring ambulance intervention, we are powered by Netcare 911 to assist with dispatching an ambulance and transferring the patient to an appropriate facility.

To access this 24-hour service, please call the crisis helpline on 0861 435 787. For more information you can also email