Akeso Milnerton

AKESO IS WELL-PLACED TO LOOK AFTER YOU DURING THE COVID – 19 PANDEMIC

The response to COVID-19 is continuously evolving as we learn new things about the virus. Akeso has ensured compliance to appropriate infection control measures in order to safeguard both staff as well as the clients who come into our facilities. 

All persons who come into an Akeso facility:

  • Must have a protective mask on. This should be able to securely cover the mouth and nose without needing continuous adjusting.
  • Will find a screening desk at the entrance where temperature reading will be done, as well as completion of a questionnaire, to establish the likelihood of Covid-19 infection.
  • Will be provided with ample no-touch sanitisation stations and access to bathrooms to wash their hands.

Outpatient consultations

  • Akeso has ensured absolute minimal interaction between in-hospital patients and outpatient clients. This is done to reduce the risk of cross-infections.
  • Our facilities have frequent wipe-down of seating and table-tops as well as bathrooms and other common areas.
  • Our waiting areas carry minimal numbers of clients at a time (we may ask some clients to wait in their vehicles), with 1.5 metre spacing of seats.

In-hospital admissions

  • All in-hospital patients wear surgical masks for improved infection prevention.
  • On a daily basis, brief Health Talks are held for in-patients to foster a containment and safety culture
  • Any in-patients who are at high-risk because of COVID-19, who require limitation of movement, can continue to receive therapy through tele-health platforms.
  • There are no visiting hours at this time.

Situated in Milnerton, in the Western Cape, Akeso Milnerton offers specialist inpatient treatment for a range of psychiatric illnesses including anxiety and depression, substance abuse and addiction and post-traumatic stress disorder. We provide individual, integrated and family-oriented treatment through our general psychiatry, dual diagnosis, and adolescent units.

Akeso Milnerton also offers a specialist service for treating adolescents with eating disorders.

At our centrally located hospital, we aim to provide treatment in a safe and comfortable environment where patients can recover and regain their sense of security and self, under the expert care of specialists in both physical and mental health.

We treat both patients and their loved ones with dignity and respect, delivering clinical excellence in world-class facilities with the ultimate aim of helping patients and their loved ones not only to recover, but also to understand their illness, and thereby learn to manage their own psychological health.

Our hospital is staffed by a multi-disciplinary team of medical and healthcare professionals, including psychiatrists, medical doctors, psychologists, occupational therapists, social workers, pharmacists and registered nurses, all of whom are dedicated to providing exceptional care to each patient, to ensure the best possible outcome for them and their loved ones.

Address & contact details

Milpark Centre

Cnr Keurboom & Jasmine Streets

Milnerton

Cape Town

7441



GPS:
-33.86927,18.505301

View street map


Tel:
087 098 0450

Hospital management

Akeso Hospital Manager

Kamani Reddy

Akeso Nursing Services Manager

Denise Van Niekerk

Akeso Admin / Finance Manager

Natalie Starita

natalie.s@akeso.co.za

COPE Manager

Juanita Donkin

General Information

We take pride in the services we offer and are committed to being active partners in your treatment. However, we need you to be just as active in this partnership. Treatment involves a willingness to talk about the issues in your life with honesty; striving to develop new methods of coping, and it certainly takes courage, motivation and great determination.

Upon admission to the hospital, there are naturally a number of initial assessments that will be done. You may have an initial assessment, followed by a meeting with the nursing staff who will require some details from you in order to formulate a nursing care plan. A psychiatrist or medical doctor will interview you to assess your current clinical needs. Blood samples may also be required for routine tests and screenings. A consultant from our therapy services team will assess you and determine which therapy programme you should undertake during your treatment at the hospital.

Your therapy programme that you will attend during your stay at the hospital forms a fundamental base of your overall treatment. You will be assessed as soon as practically suitable and appropriate after your admission. An initial programme will be discussed and agreed with you. It may change during the course of your treatment, depending on your progress and needs.

Akeso Milnerton Rules – General unit and DDU

In order to help you at the start of your recovery journey, we need to provide an environment that is safe, structured and as free from external distractions as possible. These rules have been put into place to ensure your and other patients’ safety, and to assist you in focusing on your own treatment process.

If you have any questions about specific rules, please ask a professional nurse or therapist to explain it to you.

  • All patients are expected to treat fellow patients and staff will respect and dignity.
  • No abusive or aggressive behaviour, damage to clinic or others property will be tolerated.
  • Any self-harming behaviour (cutting, burning, scratching etc.) will be viewed in a serious light.
  • Illicit substances, alcohol or energy drinks may not be used or brought onto the premises, this will result in immediate disciplinary action and possible suspension from the clinic.
  • We reserve the right to test your blood/urine/breath randomly or upon suspicion of using any substances. We also reserve the right to conduct random body searches and/or search through your belongings. Any potentially dangerous objects will be removed from you for your safe-keeping.
  • Razors, pencil sharpeners, nail files, nail clippers, nail polish, deodorants or any other potentially harmful items are to be kept in the nursing station. You will be allowed to use these items on request under supervision.
  • Smoking, including the smoking of e-cigarettes is only permitted in the designated smoking areas.
  • Romantic and sexual relationships of any kind with other patients is strictly prohibited. This includes flirting, jokes of sexual nature and any form of physical contact.
  • Please dress in comfortable and respectable casual day clothing which is appropriate for groups, relaxation and light exercise.
  • No onesies or revealing clothing will be allowed.
  • All personal belongings, money, brought to the clinic is at your own risk.
  • Cell phones/laptops/tablets may only be used in the wards and patient leisure areas. No cell phones will be allowed in groups.
  • We reserve the right to confiscate your phone when it becomes a hindrance to your process or that of the group.
  • In order to protect the confidentiality of all patients, no video recordings or photography of any nature is permitted.
  • All medication should be handed to nursing staff upon admission. This includes any over the counter medication. No self- medication will be permitted.
  • Patients are not allowed to share, swop their medication amongst themselves
  • No one may order take away food for delivery at the clinic. Any food bought for delivery will not be received at security and will be sent back. You will still be liable for the charge.
  • No parcels or packages from family members or friends will be permitted without prior consent from management. These parcels will be searched before handed to you.
  • Family members may drop and collect your laundry which will be searched by a staff member - Patients are not allowed to go to security to collect their parcels.
  • You will be required to wear a hospital ID band during your stay. Please do not remove the ID band until you are discharged. You will be billed for all ID bands that are replaced during your admission.
  • Patients that parked their car in the parking area will not be allowed to sit in their car or fetch items from the car. The car keys must be handed in on admission.
  • Laundry for local patient needs to be done at home. For out-of-town patients, laundry can be done at a cost. Names of Laundromats will be given to you on admission. All arrangements and costs are for the patients.
  • Please note that the use of all exercise equipment is used entirely at your own risk. No gym allowed during group therapy sessions unless it is part of the group therapy programme.
  • Patients are not allowed to leave the premises without permission.
  • No weekend leave or day passes are allowed.
  • All therapy programmes are compulsory. The group therapy programme starts at 9:00 each day.
  • Please respect the confidentiality of the group members and do not discuss anything shared in the group sessions with anybody else; this includes your family and friends.

Akeso Milnerton Rules – Adolescents

In order to help you at the start of your healing journey, we need to provide an environment that is safe, structured and as free from external distractions as possible. The rules have been put into place for your and other patients’ safety, and to assist you in focusing on your own treatment process. Failure to comply with these guidelines will result in consequences.

  • No physical violence, either to yourself (self-harm), to others or to clinic property is allowed. This includes writing on walls, doors etc.
  • Any damage to clinic property will be repaired at your cost.
  • Alcohol, energy drinks or substances may not be used or brought onto the premises, this will result in immediate disciplinary action and possible suspension from the clinic.
  • We reserve the right to test your blood/urine/breath randomly or upon suspicion of using any substances. We also reserve the right to conduct random body searches and/or search through your belongings.
  • Razors, pencil sharpeners, nail files, nail clippers, nail polish, deodorants or any other potentially harmful items are to be kept in the nursing station. You will be allowed to use these items on request under supervision.
  • NO smoking is permitted in the adolescent unit. This includes vaping.
  • Romantic and sexual relationships of any kind with other patients is strictly prohibited. This includes flirting, jokes of sexual nature and any form of physical contact
  • You are not allowed to socialise or make contact with other adult patients.
  • Please dress in comfortable and casual day clothing which is appropriate for groups, relaxation and light exercise.
  • No onesies or revealing clothing is allowed.
  • No tights will be allowed without long top covering your upper thighs. Please be aware of thin tights which can potentially be exposing when you bend over.
  • No night clothes such as pyjamas, gowns and slippers should be worn until after dinner.
  • Clothes may not be borrowed from or lent to other patients.
  • Strictly no cell phones/laptops/tablets and smart watches will be allowed throughout your treatment.
  • IPods and other music devices may be used on condition that it does not have sim cards or can connect to the internet. No devices may leave the Ward.
  • All technology to be charged in the dispensary at the nursing station throughout therapeutic hours. No adapters and cords will be allowed in the rooms/ lounge at any time.
  • All personal belongings brought to the clinic is at your own risk. The clinic will not be held responsible for any broken or misplaced items. No cash is allowed to be kept by the patient.
  • All medication to be handed in to nursing staff upon admission. No self- medication will be permitted.
  • Bedrooms will be locked during the day and will be opened again after group sessions. Please ask the nurses to unlock your bedroom if you would like to get any belongings out of the room.
  • There will be no negotiation in terms of sleeping/socialising / showering in other Adolescents rooms
  • Patients may not visit in each other’s bedrooms at any time.
  • You will be required to wear a hospital ID band during your stay. Please do not remove the ID band until you are discharged. You will be billed for all ID bands that are replaced during your admission.
  • No one may order take away food for delivery at the clinic. Any food bought for delivery will not be received at security and will be sent back.
  • Family members may drop and collect your laundry which will be searched by a staff member - Patients are not allowed to go to security to collect their parcels.
  • Patients are not allowed to leave the premises without permission.
  • No weekend leave or day passes are allowed.
  • Please respect the confidentiality of the group members and do not discuss anything shared in the group sessions with anybody else; this includes your parents.
  • All therapeutic programmes are compulsory. The programme starts at 9:00 each day.

Adults

  • Comfortable & casual clothing (Bring every day wear that is appropriate for groups, relaxation and light exercise activities).
  • Nightclothes, slippers (for sleeping only).
  • Toiletries (Please bring your own personal toiletries, sanitary pads, hair removal cream).
  • Padlock (a padlock can be purchased at reception for R40 but we advise you bring your own.)
  • R200 Outing money – to be paid at reception upon admission. NON-REFUNDABLE
  • Medication (Please bring all medication you are taking - Chronic Medication, Antibiotics, ARV’s, Vitamins etc. sufficient for duration of hospital stay.) It will be handed in to the nursing staff as you may NOT keep medication with you.
  • Own cigarettes – please bring sufficient amounts for the duration of your stay.
  • Bring two towels – we do not supply towels.
  • Cell phones, tablets and laptops are allowed
  • Vending machine change (R5, R10, R20 and R50 notes only). The vending machine stocks cold drinks, snacks and cigarettes.
  • ID Book / Passport.
  • Medical Aid Card.
  • Main Member ID Book.

Adolescents

  • Comfortable & casual clothing (Bring every day wear that is appropriate for groups, relaxation and light exercise activities).
  • Nightclothes, slippers (for sleeping only).
  • Toiletries (Please bring your own personal toiletries, sanitary pads, hair removal cream).
  • Padlock (a padlock can be purchased at reception for R40 but we advise you bring your own.)
  • R200 Outing money – to be paid at reception upon admission. NON-REFUNDABLE
  • Medication (Please bring all medication you are taking - Chronic Medication, Antibiotics, Vitamins etc. sufficient for duration of hospital stay.) It will be handed in to the nursing staff as you may NOT keep medication with you.
  • Bring two towels – we do not supply towels.
  • Cell phones, tablets and laptops are allowed
  • Pocket Money for Vending machine (R5, R10, R20 and R50 notes only). The vending machine stocks cold drinks and snacks.
  • ID Book (if applicable).
  • Medical Aid Card (parent).
  • Main Member ID Book (parent).

Adults

  • Hoodies or pants with draw strings, shoes with laces or belts will not be permitted.
  • NO revealing clothing.
  • Razors, pencil sharpeners, nail files, nail clippers, tweezers, grooming scissors or any potentially harmful items).
  • Refrain from bringing any valuables – the clinic will not accept any liability for valuables damaged or lost.
  • No deliveries will be allowed at the clinic – this includes energy drinks, fast foods, online shopping, etc.
  • All parcels brought in by family members will be searched and unsuitable items will be returned.

Adolescents

  • Hoodies or pants with draw strings, shoes with laces or belts will not be permitted.
  • Revealing clothing or onesies.
  • Razors, pencil sharpeners, nail files, nail clippers, tweezers, grooming scissors or any other potentially harmful items).
  • Refrain from bringing any valuables – the clinic will not accept any liability for valuables damaged or lost.
  • No cell phones, tablets, or technology that can connect to the internet is allowed
  • No deliveries will be allowed at the clinic – this includes energy drinks, fast foods, online shopping, etc.
  • All parcels brought in by family members will be searched and unsuitable items will be returned.

Programmes

Adolescent unit

The adolescent unit caters to adolescents from 13 to 18 years old. It focuses on treating the individual patient in the context of their various environments, including family, school, friends and community. The unit is staffed by professionals with training in child and adolescent development and psychiatry.

Read more

Adolescent eating disorder unit

This unit offers inpatient treatment for a variety of eating disorders and is focused on developing self-esteem and a healthy body image in adolescent patients. A variety of compassion-based behavioural approaches are used.

Read more

Dual diagnosis unit (addiction)

Dual diagnosis is a specialist category requiring very targeted interventions focused on managing addictive behaviours and their root causes. The programme is based on an integrated bio-psycho-social treatment model which aims to build skills for sustained behavioural change.

Read more

Electro convulsive therapy (ECT)

ECT is administered under anaesthetic, and involves a series of electrical impulses being transmitted through the brain in order to stimulate the neurons to normalise mood and functioning. It is used, often as a last resort, when a severe psychiatric disorder has proven resistant to all other types of treatment.

Read more

General psychiatry unit

Adult patients suffering from symptoms of major depression, anxiety disorder, bipolar mood disorder, mild psychosis, trauma and personality disorders are admitted to the general psychiatry unit. The unit is run by a multi-disciplinary professional team offering care that encompasses a bio-psycho-social approach.

Read more

TAG – The Akeso graduates group

The Akeso outpatient support programme is called TAG - The Akeso graduates group. It is not only open to patients discharged from Akeso, but also to their families and members of the community who wish to participate.

Read more


Media releases

Breaking free from painful or unhelpful thought habits

Thought patterns can be changed to relieve anxiety, PTSD and addiction

Coping with the cares of an unwell child

How families can stay strong and support a child with a long-term medical condition

Netcare Akeso KAYA mental health facility moves to brand new premises in Kenilworth

Focus is on a safe and comfortable environment where young people can recover