Netcare mySOS App
The mySOS emergency mobile app uses smartphone technology to get you the assistance you need in emergency situations, faster than ever before. This potentially life-saving service is designed to be efficient as it uses minimal battery power on your phone.
In an emergency, the mySOS app sends an alert to Netcare 911’s national emergency operations centre, or other relevant emergency services, and your selected loved ones to show them your GPS location. This enables Netcare 911 to mobilise the assistance you need in the shortest possible time. The swift notification and accuracy in locating patients will help paramedics to reach medical emergencies quicker, which can often significantly improve a patient’s prospects of survival.
The app also includes a setting that can track you while exercising or travelling, either by car, by bicycle, or on foot. If you do not reach your destination within a time limit set by yourself, the app will alert your emergency contacts, giving them your position and a map of the route you took, while continuing to track your location. This enables them to find out if you are in any trouble and alert Netcare 911, if needed, on 082 911, and give the call taker your GPS location.
The benefit of GPS co-ordinates is that the location is distinct and exact, which assists emergency services providers to dispatch help to the right place, first time. Valuable time is therefore not lost if there is confusion about the location, or if the person in need of assistance is riding or walking off-road, or is disoriented after an accident or incident.”
The mySOS app is easy to use and cost effective and provides extra peace of mind, particularly for people who travel, participate in outdoor sports, concerned parents, and even anxious pet owners.
Once you are registered, mySOS provides a range of quick and easy-to-access services for a host of emergency situations. You no longer need to spend time searching for emergency numbers, explaining directions to your location and alerting your loved ones – mySOS will take care of all of this, with absolute accuracy.
The app can also show you information on hospitals, police stations, doctors, dentists, pharmacies and veterinary services near your location, where you can search for your preferred or nearest service provider. You can find, phone or navigate to these services using the app.
When registering on the app, you will be requested to enter contact numbers and email addresses for your chosen emergency contacts. The app also sends the relevant demographic and medical information that will assist the Netcare 911 dispatcher in sending the correct resource to help with your specific emergency.
If you are a Netcare patient, client or member of a medical aid affiliated with the Netcare Group or Netcare 911, mySOS will link you to the Netcare 911 profile. A “button” with the Netcare 911 logo will appear on your mySOS screen, and this will provide you with direct 24-hour access to the Netcare 911 national emergency operations centre for all emergencies.