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Qualifications and Minimum Requirements for the Post:

  • Grade 12
  • MA Clinical or Counselling Psychology
  • Professional Registration with HPCSA
  • Practice Code registration with BHF
  • Dual diagnosis experience essential
  • Exposure to inpatient psychiatry
  • Knowledge of general business management with specific focus on finances and human resources
  • Above average computer competency
  • Drivers license and own transport

Detailed Responsibilities:


  • Clinical oversight, supervision and clinical management of the COPE team which includes psychologists, occupational therapists, social workers, registered counsellors, addiction counsellors, recovery assistants, nurses
  • Highly skilled and effective in the overall clinical management of all patients
  • Passionate patient advocate with emphasis on mentally ill and addicted persons
  • Strong leadership and management capability
  • High energy, able to endure fast pace, complex clinical demands of staff and patients and expectations of the Akeso Group and Hospital Manager
  • Flexible, willing and able to bring about change when necessary
  • Ability to apply insight, strategic thinking and effective problem solving
  • Management of all aspects of COPE human resources with emphasis on staff advocacy, training and skills development
  • Continuous development and evaluation of all therapeutic programmes
  • Provision and delegation of group, individual, family therapy and support groups
  • Application of DBT model of therapy, 12 step philosophy and Akeso quality, patient -centred care
  • Facilitation of the collaborative treatment of patients within a multi-disciplinary team with emphasis on individual patient case management
  • Able to develop, implement, update and maintain clinical policy and protocols
  • Financial management
    • Adherence to COPE budget, income and expenditure
    • Cooperation and support for Stepping Stones financial outcomes
  • Support for Sales and Marketing initiatives of Stepping Stones and the Akeso Group
  • Close liaison with the Hospital Manager, Financial Manager and Nursing Unit Manager
  • Liaison with the medical team – doctors and nurses
  • Liaison with administrative team
  • Liaison with Akeso Support Office

2. Coordination

  • Sound organizational skills with the ability to prioritize and effectively coordinate all clinical programs
  • Audit & clinical oversight of patient files, ensuring all documentation is included.
  • Responsibility for the safe keeping of files with correct storage and archiving
  • Efficient and effective coordination of resources, staff, materials and facilities.
  • Planning, daily, weekly, monthly, medium and long term
  • Responsible for the update & maintenance of all program material
  • Timeous and accurate submission of requested assessments, reports and stats
  • Control of orders and purchasing e.g. stationary and OT supplies.
  • All administration duties as required for the smooth operations of the units
  • Ensure offices, groups rooms and counselling environments are maintained
  • Timeous, appropriate professional feedback to referrers and external clinicians
  • Assist, where appropriate, with interventions, admissions, crisis management, adverse incidents, discharges and RHT’s.

3. Orientation

  • Welcome all new patients and allocate counsellor and program
  • Facilitate the provision of a basic brief about the programme structure, philosophy & therapeutic processes for each patient
  • Orientation to all boundaries and unit rules

4. Communication

  • Assume primary responsibility for communication amongst team members, patients & other professional staff to ensure optimal functioning of the unit in the greater context of the clinic
  • Facilitate timeous family communication for conjoints, collateral letters, family support.
  • Act as the main point of clinical contact for all referrals, walk- in’s & telephone enquiries
  • Be able to provide therapeutic information to those who enquire about the programme
  • Ensure clinical on call support and availability after hours
  • Attending Ward rounds and keeping notes thereof


  • Applications to Brenda Govender, Hospital Manager, email –
  • Applications close 15 June 2018
Responsibilities and Duties:

  • Management of bank reconciliation process to Hospital Management System.
  • Compiling of various analytical reports
  • Assisting with monthly audit trail analysis
  • Management of Credit Control & Billing procedures
  • Management of Admissions & Pre Auth Process
  • Managing of Case Management Process
  • Partake in drafting of standard operating procedures and policies
  • Monitoring of monthly expenses
  • Monitoring of Hospital Management System in conjunction with Clinic Manager
  • Staff training & development
  • Shift Planning
  • Controlling of archive filling system
  • Management of petty cash
  • Controlling of patient refund process
  • Compilation of feasibility studies and evaluation of return on investment
  • Payroll and related taxes and submissions to relevant authorities
  • Tax returns within prescribed deadlines
  • Preparation of budgets and forecasts


  • B.Comm Degree preferable /Accounting Diploma
  • Ability to work under pressure/dead line driven
  • A good understanding of the hospital services industry
  • Accurate – attention to detail
  • Ability to manage and mentor staff
  • Computer literate
  • At least 3 years managerial experience


  • Compiling of reports
  • Monitoring expenses
  • Staff training, management and mentoring
  • Compiling of monthly audit trail analysis
  • Overseeing of credit control and billing process
  • Controlling of refund process
  • Payroll and tax submissions to relevant authorities
  • Compiling and monitoring budgets and forecasts

Closing date 15 June 2018

Send CV’s to &

Summary Of Duties

The Hospital Manager is responsible for the entire operations at the hospital and will be kept accountable for all aspects as listed below. With this accountability, the Hospital Manager has the authority to make operational decisions in accordance with the legislation and vision of the Akeso Group Clinic.

Detailed Responsibilities

1. 100% compliance of the CSA of a Psychiatric centre of excellence with the only exception if an item is not applicable for that specific Clinic.

  • An 85% compliance of all the CSA’s and outstanding items as work in progress
  • Registered as a Clinical Psychologist
  • Managing the hospital within all the legal boundaries stipulated by the law
  • Following all regulations applicable in Mental Health
  • Ability to excel under pressure

2. Human Resources

  • Leave Management
  • Enforcement of Human Resource Policies and Procedures
  • Recruitment of new staff members when needed
  • Performance Management implementation
  • General employee wellness
  • Motivation of employees

3. Financial Management

  • Overview of monthly management accounts
  • Full understanding of clinic financial process
  • Monitoring of monthly and YTD budgets
  • Drafting of Annual budgets
  • Ensuring SARS statutory requirements of Clinic are met
  • Ensuring that all statutory requirements of the Clinic are met

4. Administration Management

  • Overseeing of hospital administration department, including the following process:
    • Case Management
    • Admissions
    • Credit Control & Billing (setting up of correct billing systems, implementation and control of Credit Control Policies & Procedures)

5. Operational Management

  • Dealing with operational requirements of the Clinic, including suppliers and staff
  • Maintaining sound relationships with Psychiatrist, Psychologists, General Practitioners and other allied workers
  • Maintaining sound relationships with suppliers
  • Maintaining sound relationships with staff
  • Procurement of operational items
  • Quality Assurance
  • Project management as required
  • Maintaining the building’s appearance
  • Protection of Assets


    6. Information Technology

  • Have a clear understanding of hospital network systems
  • Identify and implement systems as required
  • Clear understanding of hospital patient management system

7. General Management

  • Working alongside various unit managers, including but not limited to nursing, maintenance, housekeeping catering and COPE to ensure the effective functioning of each unit.
  • Assisting staff with patient related matters, where appropriate
  • Representing Clinic at various meetings as required (NNHN, Medical aids)

8. Marketing

  • Development of local marketing strategy
  • Implementation of marketing strategy
  • Involvement with local CPD program
  • Doctor and other professionals relationship management, including recruitment and retention
  • To represent the Clinic on various levels and act as spokesperson where needed

9.Clinical Governance

  • Establishing a Clinical Governance Committee
  • Regular meetings of CG
  • Working with various stakeholders within Clinic to ensure overall Clinical Compliance

10. Health & Safety

  • Establishing a functional health and safety committee
  • Regular meetings of H&S committee
  • Working with relevant stakeholders in ensuring the overall H&S compliance Clinic

11. Department of Health

  • Implementation and development, in conjunction with NSM, of policies to ensure Clinics compliance with all National Department of Health review board and Department of Social Development requirements
  • Facilitation of inspections with NSM

12. Quality Management

  • Ensure compliance to group CSA requirements
  • Oversee risk management
  • Overall management of stakeholders to ensure all patients receive best possible care
  • Complaints/Incident Management
  • Complaints/Incident Management

Qualifications and experience:

  • Minimum Diploma in Management/Accounting
  • Previous Management experience
  • Computer literate
  • Financial Acumen


  • Ability to work under pressure
  • Attention to detail
  • Ability to work with Microsoft Office
  • Good communication skills
  • Good management of people
  • Ability to continuously grow the business