Akeso Randburg - Crescent Clinic


The response to COVID-19 is continuously evolving as we learn new things about the virus. Akeso has ensured strict compliance to appropriate infection control measures in order to safeguard both staff as well as the patients who come into our facilities. 
All persons who come into an Akeso facility:

  • Must wear a protective face mask. This must be able to securely cover the mouth and nose without needing continuous adjusting.
  • Will need to complete a COVID-19 Screening Questionnaire on accessing the facility.
  • Will be provided with ample hand sanitisation stations and access to bathrooms to wash their hands.

Outpatient consultations

  • Akeso has ensured minimal interaction between in-hospital patients and outpatient clients. This is done to reduce the risk of any possible cross-infections.
  • Our facilities have sufficient cleaning and sanitation processes in place to combat the spread of infection.

In-hospital admissions

  • All in-hospital patients are required to wear face masks for improved infection prevention, including when in groups and when moving around the facility.
  • Treatment options for symptomatic patients will be determined by the treating team.

Situated in Randburg, in Gauteng, Akeso Randburg – Crescent Clinic offers specialist inpatient and outpatient treatment for a range of psychiatric illnesses including anxiety and depression, substance abuse and addiction, eating disorders, ageing disorders and post-traumatic stress disorder. We provide individual, integrated and family-oriented treatment through our general psychiatry unit, adult and adolescent dual diagnosis/addiction units, eating disorders unit and adolescent unit. Akeso Randburg – Crescent Clinic also offers a specialist service for admitting assisted care patients. 

Our hospital was established in 2004, and we aim to provide a safe and comfortable environment where patients can recover and regain their sense of security and self, under the expert care of specialists in both physical and mental health. 

At Akeso Randburg – Crescent Clinic, we treat both our patients and their loved ones with dignity and respect, delivering clinical excellence in world-class facilities with the ultimate aim of helping patients and their loved ones not only to recover, but also to understand their illness, and thereby change the direction of their lives. 

Our hospital is staffed by a multi-disciplinary team of medical and healthcare professionals, including psychiatrists, medical doctors, psychologists, occupational therapists, social workers, neurophysiologists and registered nurses, all of whom are dedicated to providing exceptional care to each patient, to ensure the best possible outcome for them and their loved ones. 


Address & contact details

Cnr President Fouché Drive & Hawken Ave





View street map

087 098 0457

Customer care

Suggestions / Complaints or Compliments?
Get in touch with us via one of the methods below:

Contact us

Use our contact form

Central customer care team

Tel: 0860 NETCARE (0860 638 2273)
Email: customer.service@netcare.co.za
Please note that the centre operates from
Monday to Friday 08:00 to 16:00

Hospital management

Hospital manager

Fanie Smuts

Nursing manager

Livhuwani Maboho

Financial manager

Claire Morison

COPE manager

Peta-lyn Foot

General information

We take pride in the services we offer and are committed to being active partners in your treatment. However, we need you to be just as active in this partnership. Treatment involves a willingness to talk about the issues in your life with honesty; it involves striving to develop new methods of coping, and it certainly takes courage, motivation and great determination.

Upon admission to the hospital, there are naturally a number of assessments that will be done. You may have an initial assessment, followed by a meeting with the nursing staff who will require some details from you in order to formulate a nursing care plan. A psychiatrist will assess your = current clinical needs.  Blood samples may also be required for routine tests and screenings. A consultant from our therapy services team will assess you and determine which therapy programme you should undertake during your treatment at the hospital. You will be assigned to an individual psychologist or another therapist for one-on-one sessions.

The therapy programme that you will attend during your stay at the hospital forms a fundamental base of your overall treatment. You will be assessed as soon as practically suitable and appropriate after your admission. An initial programme will be discussed and agreed with you. It may change during the course of your treatment, depending on your progress and needs.

  • Comfortable and casual clothing. Bring everyday wear that is appropriate for groups, relaxation and light exercise activities.
  • Nightclothes, slippers and dressing gown, for sleeping only
  • A padlock. You can purchase a padlock at the reception for R30 but we advise that you bring your own.
  • Medication. Please bring all medication you are taking and hand it in to the nursing staff. You may NOT keep medication with you. You are welcome to also bring a list of your medication if you have it handy.
  • ID book or drivers licence
  • Medical aid card
  • Main medical aid member’s ID book
  • Toiletries. Please bring personal toiletries but take note that any sharp objects for example nail clippers, razors, scissors, and electrical appliances such as hairdryers or straighteners, will be locked away at the nurses’ station when not needed and must be returned immediately after use. Patients admitted to our DDU programme may not bring any cosmetic products containing alcohol, including mouthwash that contains alcohol
  • Towels. We do not supply towels, please bring some along.
  • Pen and notebook
  • Cigarettes. In keeping with the regulations, we do not sell cigarettes on the premises, so please bring your own if you are a smoker. Please note that the use of e-cigarettes/vaping is not allowed at Akeso Randburg – Crescent Clinic.
  • Money. We advise that you bring about R350 to run a tab at the coffee shop should you wish to use this facility. The coffee shop also has card facilities.
  • We recommend that someone drops you off at the hospital as cars are generally not allowed to be left on the property.
  • Valuables. For security reasons, we advise that you do not bring anything of value such as jewellery, electronic equipment, or large sums of money. Akeso Randburg – Crescent Clinic cannot be held liable for items which have been mislaid or stolen.
  • No alcohol or illicit drugs. Due to the nature of the facility and the programmes we run, please do not attempt to bring any of these items onto the property. Akeso Randburg – Crescent Clinic reserves the right to immediately discharge you if you do not adhere to this policy and to report any illicit drugs to the South African Police Service.
  • Weapons. In accordance with the Act on firearms, we do not allow any firearms, ammunition and/or any other weapons, including but not limited to teargas, pepper spray, knives, etc. to be brought onto our property at any time. Also note that we do not accept responsibility for such items. Rather hand in firearms at your closest police station.
We are not open for visiting hours at this time.

General psychiatry unit

General patients do not have many restrictions in terms of visiting or phone calls. Visitors are allowed from the first day of admission=. A maximum of five visitors per patient are permitted.

Phone hours: No restrictions on phones other than to switch them off during group times
Visiting hours:
Mondays, Wednesdays and Fridays: 19:00 to 20:30. No visitations on Tuesdays or Thursdays
Weekends and public holidays: 14:00 to 17:00

Dual diagnosis unit/Dual diagnosis adolescent unit

Patients in the dual diagnosis units are allowed visiting privileges from day six. Days for phone and visiting privileges alternate so if visiting falls on a phone day, the person will unfortunately have to wait until the next available visiting day.
To protect our patients’ privacy and aid their recovery, we only allow visitors who are deemed to be therapeutically beneficial. These visitors will be determined by the individual and their therapist and you will be contacted if you are on the list.

The list goes to the reception on each visiting day. Please do not arrive to visit if your name is not on the list, as you will be turned away. Proof of identification of visitors will be requested.

Please note that cell phones are not allowed and  you will be required to make a deposit for phone use at the reception.  We recommend at least R200.

Phone hours: Mondays, Wednesdays and Fridays: 16:00 to 19:00
Weekends and public holidays: 14:00 to 17:00

Visiting hours: 
Tuesdays and Thursdays: 17:30 to 18:30. No visitations on Mondays, Wednesdays or Fridays
Weekends and public holidays: 14:00 to 17:00

Eating disorders unit

Patients in the eating disorder unit are allowed visiting and phone privileges from day six. To protect our patients’ privacy and aid their recovery, we only allow visitors who are deemed to be therapeutically beneficial. These visitors will be determined by the individual patient and therapist. If your name is not on the list you will not be allowed to visit. Proof of identification of visitors will be requested.

Patients are allowed their cell phones after day six. They can keep it in their possession but it is the responsibility of the patient to look after their cell phone and not the hospital’s responsibility.

Visiting hours: 
Tuesdays and Thursdays: 19:00 to 20:30. No visitations on Mondays, Wednesdays or Fridays
Weekends and public holidays: 14:00 to 17:00

Adolescent unit

Adolescent patients are allowed visiting privileges from day four.
Days for phone and visiting privileges alternate, so if visiting falls on a phone day, the person will unfortunately have to wait until the next available visiting day.

Cell phones are locked away and only allowed from 15:00 to 08:00 the following morning on Mondays and Wednesdays and full time over weekends.

The visitors allowed will be determined by the individual therapist, and you will be contacted if you are on the list. The visitors list goes to the reception on each visiting day. Please do not arrive to visit if your name is not on the list, as you will be turned away. Proof of identification of visitors will be requested.

Phone hours: Mondays, Wednesdays, and Fridays 15:00 to 20:00
Weekends and public holidays: full time

Visiting hours: 
Tuesdays and Thursdays 17:30 to 19:00. No visitations on Mondays, Wednesdays or Fridays
Weekends and public holidays: 14:00 to 17:00


Adolescent unit

The adolescent unit caters to adolescents from 13 to 18 years old. It focuses on treating the individual patient in the context of their various environments, including family, school, friends and community. The unit is staffed by professionals with training in child and adolescent development and psychiatry.

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Dual diagnosis unit (addiction)

Dual diagnosis is a specialist category requiring very targeted interventions focused on managing addictive behaviours and their root causes. The programme is based on an integrated bio-psycho-social treatment model which aims to build skills for sustained behavioural change.

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Adolescent dual diagnosis unit

Dual diagnosis interventions focus on managing addictive behaviours as well as their root causes. This unit consists of a combination of individual, group, and family therapy, as well as skills development, mindfulness, therapeutic relaxation, leisure/social activities and regular exercise for adolescents up to 18 years old.

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Eating disorder unit

Eating disorders like anorexia nervosa, bulimia and binge eating are complicated and debilitating psychiatric illness that results in pain, confusion and anxiety both for the sufferer and his or her family. The eating disorder unit offers inpatient care in an environment that fosters a positive body image, balanced eating as well as esteem and compassion towards the self.

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Electro convulsive therapy (ECT)

ECT is administered under anaesthetic, and involves a series of electrical impulses being transmitted through the brain in order to stimulate the neurons to normalise mood and functioning. It is used, often as a last resort, when a severe psychiatric disorder has proven resistant to all other types of treatment.

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General psychiatry unit

Adult patients suffering from symptoms of major depression, anxiety disorder, bipolar mood disorder, mild psychosis, trauma and personality disorders are admitted to the general psychiatry unit. The unit is run by a multi-disciplinary professional team offering care that encompasses a bio-psycho-social approach.

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Outpatient care

All Akeso psychiatric hospitals offer therapeutic services on an outpatient basis, including general patient support groups and after-care groups.

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TAG – The Akeso graduates group

The Akeso outpatient support programme is called TAG - The Akeso Graduates Group. It is not only open to patients discharged from Akeso, but also to their families and members of the community who wish to participate.

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