Akeso Randburg - Crescent Clinic

• Comfortable and casual clothing. Bring everyday wear that is appropriate for groups, relaxation and light exercise activities.
• Nightclothes, slippers and dressing gown, for sleeping only
• A padlock. You can purchase a padlock at the reception for R30 but we advise that you bring your own.
• Medication. Please bring all medication you are taking and hand it in to the nursing staff. You may NOT keep medication with you. You are welcome to also bring a list of your medication if you have it handy.
• ID book or drivers licence
• Medical aid card
• Main medical aid member’s ID book
• Toiletries. Please bring personal toiletries but take note that any sharp objects for example nail clippers, razors, scissors, and electrical appliances such as hairdryers or straighteners, will be locked away at the nurses’ station when not needed and must be returned immediately after use. Patients admitted to our DDU programme may not bring any cosmetic products containing alcohol, including mouthwash that contains alcohol
• Towels. We do not supply towels, please bring some along.
• Pen and notebook
• Cigarettes. In keeping with the regulations, we do not sell cigarettes on the premises, so please bring your own if you are a smoker. Please note that the use of e-cigarettes/vaping is not allowed at Akeso Randburg – Crescent Clinic.
• Money. We advise that you bring about R350 to run a tab at the coffee shop should you wish to use this facility. The coffee shop also has card facilities.
• We recommend that someone drops you off at the hospital as cars are generally not allowed to be left on the property.

• Valuables. For security reasons, we advise that you do not bring anything of value such as jewellery, electronic equipment, or large sums of money. Akeso Randburg – Crescent Clinic cannot be held liable for items which have been mislaid or stolen.
• No alcohol or illicit drugs. Due to the nature of the facility and the programmes we run, please do not attempt to bring any of these items onto the property. Akeso Randburg – Crescent Clinic reserves the right to immediately discharge you if you do not adhere to this policy and to report any illicit drugs to the South African Police Service.
• Weapons. In accordance with the Act on firearms, we do not allow any firearms, ammunition and/or any other weapons, including but not limited to teargas, pepper spray, knives, etc. to be brought onto our property at any time. Also note that we do not accept responsibility for such items. Rather hand in firearms at your closest police station.

General psychiatry unit

General patients do not have many restrictions in terms of visiting or phone calls. Visitors are allowed from the first day of admission=. A maximum of five visitors per patient are permitted.

Phone hours: No restrictions on phones other than to switch them off during group times
Visiting hours:
Mondays, Wednesdays and Fridays: 19:00 to 20:30. No visitations on Tuesdays or Thursdays
Weekends and public holidays: 14:00 to 17:00

Dual diagnosis unit/Dual diagnosis adolescent unit

Patients in the dual diagnosis units are allowed visiting privileges from day six. Days for phone and visiting privileges alternate so if visiting falls on a phone day, the person will unfortunately have to wait until the next available visiting day.
To protect our patients’ privacy and aid their recovery, we only allow visitors who are deemed to be therapeutically beneficial. These visitors will be determined by the individual and their therapist and you will be contacted if you are on the list.

The list goes to the reception on each visiting day. Please do not arrive to visit if your name is not on the list, as you will be turned away. Proof of identification of visitors will be requested.

Please note that cell phones are not allowed and  you will be required to make a deposit for phone use at the reception.  We recommend at least R200.

Phone hours: Mondays, Wednesdays and Fridays: 16:00 to 19:00
Weekends and public holidays: 14:00 to 17:00

Visiting hours: 
Tuesdays and Thursdays: 17:30 to 18:30. No visitations on Mondays, Wednesdays or Fridays
Weekends and public holidays: 14:00 to 17:00

Eating disorders unit

Patients in the eating disorder unit are allowed visiting and phone privileges from day six. To protect our patients’ privacy and aid their recovery, we only allow visitors who are deemed to be therapeutically beneficial. These visitors will be determined by the individual patient and therapist. If your name is not on the list you will not be allowed to visit. Proof of identification of visitors will be requested.

Patients are allowed their cell phones after day six. They can keep it in their possession but it is the responsibility of the patient to look after their cell phone and not the hospital’s responsibility.

Visiting hours: 
Tuesdays and Thursdays: 19:00 to 20:30. No visitations on Mondays, Wednesdays or Fridays
Weekends and public holidays: 14:00 to 17:00

Adolescent unit

Adolescent patients are allowed visiting privileges from day four.
Days for phone and visiting privileges alternate, so if visiting falls on a phone day, the person will unfortunately have to wait until the next available visiting day.

Cell phones are locked away and only allowed from 15:00 to 08:00 the following morning on Mondays and Wednesdays and full time over weekends.

The visitors allowed will be determined by the individual therapist, and you will be contacted if you are on the list. The visitors list goes to the reception on each visiting day. Please do not arrive to visit if your name is not on the list, as you will be turned away. Proof of identification of visitors will be requested.

Phone hours: Mondays, Wednesdays, and Fridays 15:00 to 20:00
Weekends and public holidays: full time

Visiting hours: 
Tuesdays and Thursdays 17:30 to 19:00. No visitations on Mondays, Wednesdays or Fridays
Weekends and public holidays: 14:00 to 17:00